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A comprehensive and detailed explanation of how to go about implementing Systems Thinking in your organisation.
This eBook reveals how you can make sure your call centre is the most cost effective and competitive in the market.
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A complete step-by-step guide to managing change programmes. Create curiosity, get buy-in and commitment, boost your success rate and ensure sustainability.
Written specifically for internal consultants to boost the quality and effectiveness of their presentations when trying to drive change programmes.
Projects can be delivered on time, on budget and in full, if you take onboard some of the advice we offer in this book.
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Using the Vanguard Systems Thinking Method, customers have saved millions of Pounds, Dollars and Euros, turned around customer service, won national awards and gained competitive advantage. Read more…